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Forum Discussion
C6220 Frequent Wifi disconnects and/or modem crashes
Issue: Modem/Router goes offline frequently from twice a day to twice a week. Firmware on the Modem/Router V1.02.11. Xfinity Service package: Internet only, Performance Select 100mbs The cab...
I’ve been having the same issue. Random disconnects. I noticed that right before the issue occurs, there are a ton of “uncorrectables”. My ISP has confirmed the signal is very strong but something needs to be fixed in the modem/router. Netgear, is there a firmware update to fix this inconsistent and unstable connection???
Natedeeeez No one has ever even looked at, much less replied to my inquiry. There are, in fact, quite a lot of people, in the past who have had this exact problem. Somehow they got responses, but not me, apparently
I gave up on ever getting any help from Netgear and my ISP, which is Xfinity.
Instead, what I've done to solve the issue was to purchased a TP Link router. Then I went into the settings on the Netgear Modem/Router and turned the Wifi function OFF and simply am using the Netgear product as a modem, and the TP link as the router.
So far at least (it's been over a week) I have NOT lost wifi. Before I did this, the Netgear Modem/Router was dropping the Wifi every few days, sometimes twice a day. So, this might have solved the issue. This is the second Netgear combination Modem/Router that has had frequent failures, the other one was a NETGEAR CM1150V that I ended up returning to Netgear, because of the constant crashes. Personally, I won't buy another combination modem/router, especially one from Netgear. Good luck to you.
My advice, try any other brand than Netgear. They clearly have quality control issues now, and abysmal support, which is a shame, because for 25 years, I've only bought Netgear.