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C6220 is my own netgear product but I can't update as the message says it is controlled by Comcast X
C6220 is my own netgear product but I can't update it,as the message says it is controlled by Comcast Xfinity my internet provider. Why can't I update the firmwear?
10 Replies
Was DOCSIS specs and ISP policies that brought this about many years ago.
So no you can't update FW on the C or CM series modems. CAX80 you can update the router portion of the gateway however the modem is and always will be controlled by the ISP.How do I update the router portion then, as that was what I tried to do and it said Comcast controls it. Firmware Version is currently
V1.02.31. I found no updates on the website this time when I searched so I must be doing something wrong. What is this 78 aged lady supposed to do?Thank youC6220 modelCan't be done on the C or CM series modems.
You'll need to talk to the ISP and get them to update it. FYI, some ISPs won't update user owned modems.
Are you having problems with your modem? If so, please post what your having problems with and maybe we can help you out here. Some problems can't be fixed by just updating FW. Some problems are a signal line issue that comes from the ISP service that we can take a look at and help you tell them about any problems seen here.
Wifi can be helped some by making some moderate changes. Depends on your devices your connecting as well.Otherwise, the modem you have and it's FW is at the mercy of the ISP you have. We can't do anything about there here.
We recommend sometimes that users avoid getting into a gateway modem and get a separate modem and separate wifi router. Let the ISP manage the modem, however the separate wifi router, you can control and do FW updates with, when and if needed.
