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Forum Discussion
C6220 losing internet signal
My router keeps losing internet connection. It is connected to the Xfinity and there are no outages in the area. It always shows signal strength, but multiple times a day loses internet connection. I have tried turning it off, factory resetting it, etc. and nothign has worked. Please help!
15 Replies
Hi tsp01
Read this post to Solve this Problem:- https://community.netgear.com/t5/General-WiFi-Routers-Non/My-C6220-Router-Modem-is-constantly-disconnecting-even-though/td-p/1777955
That post doesnt really help, but here are my answers to the questions.
1. What firmware is on the combo device?
V1.02.11
2. Is it just the 5g that goes down or does the 2.4ghz go down?
both
3. Is the internet connection going down or the wifi?
internet connection, signal still strong
4. If you do a specifi wifi scan (using a phone or other pc app) how is the wifi congestion in your area? If its high, you can try changing to open channels.
5. How far from the router is the computer? 5ghz doesn't transmit as far as 2.4ghz and doesn't transmit as well through materials.
doesn't matter how close or far, it still goes out
6. Any other devices having issues or just the device your using?
all devices lose internet
7. What wifi chipset is the device thats having issues running?
all devices have issues
Log into the C6220 and get a screen snip of your cable connections page and event logs. That helps us check the siganl back to the ISP.
