c6230 - nighthawk app says cable modem is not found

Question

cable modem was previously activated by nighthawk app and works fine but when I open the nighthawk app it says cable modem is not found.

plemans · Answer

Maybe you mean you activated it with the ISP's app? The activation of the modem goes through the ISP side activation, not the negear app.&nbsp;
You can use the browser to manage it

SK6230 · Answer

I had to call my ISP (spectrum) to activate my network. My problem is that nighthawk no longer finds the modem/router even though the connection is there.

plemans · Answer

You can log in and manage it through the browser

SK6230 · Answer

I can manage from my laptop using my browser but I'm disappointed that I cannot see the dashboard on the nighthawk app.

plemans · Answer

It looks like Spectrum certified firmware isn't new enough to support the app.&nbsp;
https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app
https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
&nbsp;

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c6230 - nighthawk app says cable modem is not found

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