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C6250 Internet Dropping With Strong Signals
C6250-100NAS Firmware Version: V1.01.26 Provider: Cox Communications Our internet drops most days a few times while we are attempting to use it. When it occurs, several devices will lose connec...
You have massive amount of errors in your line.
Here's where I'd start.
Move the C6250 to where to coax enters the home. Remove any splitters, amplifiers, attenuators from the line. Preferably just direct connect it. Then see how it works. Use it for a bit and re-do the modem connections page. If you're errors are gone, its something within the wiring if your house. If they aren't, your ISP needs to check your line running to the house as you have issue with the line.
Your strength is within limits but even that is variable. There should only be roughly 3.5dbmv between channels and you're running from 3.1-8.9dbmv.
so there's some issues with your line.
Cox is very good at blaming 3rd party equipment and saying a signal is fine (even if it isn't). All they're checking for is if they can signal it.
Log into the C6250 and look at the modem connections page. Take a screen snip of this. make sure to get all the details. It shows us signal strength and line issues. Keep in mind that its a snap shot in time.
another question. Do all device drop or only wifi devices? Just curious if its a wifi issue or a connection back to the isp .
plemans , I've attached the current connection information.
I'm not sure if wired connections get the same drop, we don't use them as much. We know we've seen the wired connection drop before, but I'm not sure if it drops at the same time as everything else. I can certainly test next time we see it.
You have massive amount of errors in your line.
Here's where I'd start.
Move the C6250 to where to coax enters the home. Remove any splitters, amplifiers, attenuators from the line. Preferably just direct connect it. Then see how it works. Use it for a bit and re-do the modem connections page. If you're errors are gone, its something within the wiring if your house. If they aren't, your ISP needs to check your line running to the house as you have issue with the line.
Your strength is within limits but even that is variable. There should only be roughly 3.5dbmv between channels and you're running from 3.1-8.9dbmv.
so there's some issues with your line.
plemans I lucked out on triggering the drop (my wife's tablet again).
Also, I wanted to mention that most devices seem to have strong wifi signal even when the internet is unavailable, so I'm not sure that it is related to the wired/wireless medium in use.
You still have to many errors and your power still isn't within the range it should be between channels.
