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Forum Discussion
ChopShoey
Feb 09, 2020Tutor
C6250 Internet Dropping With Strong Signals
C6250-100NAS Firmware Version: V1.01.26 Provider: Cox Communications Our internet drops most days a few times while we are attempting to use it. When it occurs, several devices will lose connec...
- Feb 09, 2020
You have massive amount of errors in your line.
Here's where I'd start.
Move the C6250 to where to coax enters the home. Remove any splitters, amplifiers, attenuators from the line. Preferably just direct connect it. Then see how it works. Use it for a bit and re-do the modem connections page. If you're errors are gone, its something within the wiring if your house. If they aren't, your ISP needs to check your line running to the house as you have issue with the line.
Your strength is within limits but even that is variable. There should only be roughly 3.5dbmv between channels and you're running from 3.1-8.9dbmv.
so there's some issues with your line.
ChopShoey
Feb 09, 2020Tutor
plemans , I've attached the current connection information.
I'm not sure if wired connections get the same drop, we don't use them as much. We know we've seen the wired connection drop before, but I'm not sure if it drops at the same time as everything else. I can certainly test next time we see it.
plemans
Feb 09, 2020Guru - Experienced User
You have massive amount of errors in your line.
Here's where I'd start.
Move the C6250 to where to coax enters the home. Remove any splitters, amplifiers, attenuators from the line. Preferably just direct connect it. Then see how it works. Use it for a bit and re-do the modem connections page. If you're errors are gone, its something within the wiring if your house. If they aren't, your ISP needs to check your line running to the house as you have issue with the line.
Your strength is within limits but even that is variable. There should only be roughly 3.5dbmv between channels and you're running from 3.1-8.9dbmv.
so there's some issues with your line.