NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

warm_gravy's avatar
warm_gravy
Follower
Jan 30, 2019

C6250 random ping spikes and disconnection

I just bought the Netgear C6250 modem/wifi unit to replace the default router provided by Comcast so I can have more control over the guest networks and such.  I noticed during gameplay, my ping would jump from 15-20ms ping to about 100-200 causing some stutter in my gameplay, which is a pretty big deal for me.  This was never a problem when using the comcast router.

 

The modem doesn't offer QoS, which i hear could be a problem and I'm not sure what else it could be.  Also, when I turn on my PC for the first time in a while, usually when I come home from work, it has been disconnected from the WiFi.  No, it doesn't disconnect out of no where, just when it has been turn off for a while.  Any ideas?

Troubleshooting

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 31, 2019

    Are you able to post your modem logs and the power levels? also do you have a cable splitter connected to the modem if so you  may try removing it and see if anything improves.

     

    DarrenM