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Forum Discussion
earhartt
Aug 11, 2023Aspirant
C6250
In the last 60 days, my router/modem will not stay connected. I loose internet mutliple times a day. Thinking it was a Service Issue, I had Spectrum come out TWICE and all is fine on their end. They ...
earhartt
Aug 11, 2023Aspirant
FURRYe38
Aug 11, 2023Guru - Experienced User
Please post a copy and paste of the modems event log page.
- earharttAug 11, 2023Aspirant
- earharttAug 11, 2023Aspirant
2.4 is on channel 1
5 is on channel 36
- FURRYe38Aug 11, 2023Guru - Experienced User
Ok, Power levels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Some correctables that should be zeros however there not too bad.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/