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Forum Discussion
C6250
In the last 60 days, my router/modem will not stay connected. I loose internet mutliple times a day. Thinking it was a Service Issue, I had Spectrum come out TWICE and all is fine on their end. They ...
I appreciate you trying to help but I am so confused by all the jargon. My Netgear device is a AC1600 WiFi Cable Modem Router so it's all one device. I have nothing else connected. All technology is connected via the wifi. The Modem/Router is plugged directly to the wall and nothing else.
Spectrum (my internet service provider) has been here TWICE in the last three weeks to check the lines from the road to the house and the house to the modem/router and all check out. They say they can not do anything else for me because the issue is on the end of the Modem/Router. Each time they say that their lines are fine and numbers are fine and it's my device.
I can call Spectrum again.
Have them look at the logs and the information I posted.
I just tried to show Spectrum what you wrote and was in a chat with them. They are saying it's my netgear product. They gave me the number for tech support to Netgear. I just called Netgear and because I am out of warranty they will not help unless I purchase a new contract/warranty. At that price, I can just go buy a new device. I appreciate you trying to help.
Might ask the ISP if you can test one of there's to see if the problem solves or not. If the signal on the line is bad, any modem may experience problems.
Good Luck.