NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C6300 - Cannot perform firmware upgrade - GUI missing
Hello, I am trying to do a firmware upgrade on my C6300 router. I have tried going to this website for instructions: https://kb.netgear.com/000053268/R6300v2-Firmware-Version-1-0-4-20 The site...
Thanks for the reply. So I purchased a router from bestbuy and I cannot perform upgrades because only a ISP, that shouldnt have access to my personal router, is allowed to...great product Netgear.
With that being said, I am trying to connect this cable router directly to the coaxial feed from my Spectrum internet. I was on the phone for 3 hours yesterday with tech support and the signal could not sync...it would lock in but would not sync, therefore I could not get internet connection. The tech said that I should try to perform a firmware upgrade, since Spectrum says it should be at V2.01.22, when my current firmware is at V2.01.18 (src: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router).
Should I keep troubleshooting with Spectrum?
> [...] only a ISP, that shouldnt have access to my personal router, is
> allowed to...great product Netgear.
What if it's not Netgear's decision?
https://community.netgear.com/t5/x/x/m-p/1354161#M9935
> Should I keep troubleshooting with Spectrum?
Have you another option?