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Forum Discussion
C6300 - Reboots frequently when my Alienware laptop conncets
We own a C6300 modem/router which works great generally speaking. It works without issue until I bring my laptop home from work. I have a brand new Alienware laptop w/ Windows 10. (My wife's laptop also has Windows 10 and doesn't cause an issue).
As soon as I connect my laptop, the router reboots itself, and then every few minutes (5-10 minute intervals) it continues to reboot until I disconnect the laptop. Sometimes, it doesn't do this. Not sure why, but it only happens with my laptop.
My laptop has a Killer e2200, 1525 wireless wifi card.
My laptop does not seem to cause this behaviour with any other router it has connected to.
Thoughts?
7 Replies
Hello toddhd
Have you tried to update the Killer networking card to the latest drivers/
DarrenM
- I have this same exact problem! My friend owns a Netgear C6300 and over the last 5 weeks I have had this exact problem. Just like you I have a Killer E2200 as well as the Killer 1525 network adapter. I didn't have this problem over the last 5 months, it just started up. I have connected at about a dozen different routers in this time and have 0 issues with any of them. I have also uninstalled Windows 10 updates as well reverting my drivers back to the original ones. My laptop is now back to the same as it was 5 months ago when I had no problem with my friend's C6300, yet I still shut it down. I have gone 8 hours without shutting it down, sometimes I go 5 minutes. The only thing I have noticed is that, when I watch a stream on Twitch, it will shut the router down the first time, but after it reboots itself I can watch a stream. This happens every time I visit Twitch. Sorry for the long post, but I am very eager to see if there is a solution to our extremely similar problem.
Hello Spookytoast
Can you tell me the exact driver version of your killer network card so I can pass that on to our engineers.
DarrenM
- The driver version is 12.0.0.149
- Is there any possible way to get help with this? It's been 2 weeks and I am still exactly where I was
Hello SpookyToast
Our engineers are trying to locate a Killer Network card to try and test this issue. Sorry for no response it will take them sometime.
DarrenM
- This thread was posted in February and it's now been 2 months since anything was said. Is there any solution to this problem? I'd really not like to have to replace something I spent over $100 on because a team of engineers can't figure this out.
