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Mike_in_Milton's avatar
Aug 23, 2022
Solved

C6300 AC1750 modem router stopped broadcasting 2.4GHz band

I purchased and installed a Netgear C6300 AC1750 modem-router combo last December and it worked well until several weeks ago when the 2.4GHz band disappeared, leaving only the 5.0GHz band broadcastin...
  • Mike_in_Milton's avatar
    Mike_in_Milton
    Aug 25, 2022

    Thank you, Plemans, for your recommendation.  I followed your advice and the 2.4GHz band began broadcasting again.  I subsequently went into the settings, renamed it and adjusted other settings to get the unit back where it was before it went AWOL.

    A rhetorical question: Why did the Netgear "Support" person never suggest or even mention the possibility of my performing a factory reset?  My guess is that once they determined the modem-router was past the 90-day free support period, they no longer cared to assist me unless and until I agreed to pay for the solution you so kindly provided.

    In any case, Plemans, I'm happy to declare this case closed, and I thank you for your assistance. 

    Netgear makes good modem routers but I can't say the same for their Support department.