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Forum Discussion
C6300 AC1750
I bought my C6300 in November 2018 but because of surgery etc didn't have a chance to hook it up until now. I had Xfinity come out to hook it up so i could save 14 a month on their unit. He hooked it...
does it turn on?
Can you access the router if its on?
Click on the modem page if you can log into it. See what it shows. You can take a screen snip of that and post it here.
also you can log into the router logs and post them here as well.
Are there any splitters from where the coax enters the home? Remove everything and only connect the c6300 where the coax enters the home.
Not saying anything about the quality of the technician but many won't do anything extra if it isn't their equipment.
here's where the manual, troubleshooting is. The manual has useful info such as were to find logs, logging into the c6300, etc.
You know I used to be a tech guy but somewhere along the line it has gotten beyond me. Not everything but this for sure.
Okay first I read on here somewhere that I should try to reset it. I did but everyone is using thewifi and internet tonight so it will be another night, maybe tomorrow night but I will tell you what I know so far.
Yes it turns on.
When the tech was here he hooked it up and everything lit up. The download light blinked then steadied then the upload light blinked for a minute then steadied. Then the internet light blinked a minute, then steadied for about 10 seconds then the process repeats itself. Over and over. All the while the 2.4ghz and 5ghz lit up steady.
At this point the tech said even thought the Xfinity equipment worked fine, he would check all the lines coming into the house, then checked in the house. At his point he hooked up his test unit and almost instantly it was online. Then he said sometimes the signal is too strong and it steps it down by putting in a splitter. That didn't work either. He called his support line and they could see the modem but couldn't explain why it wasn't working. They said it was probably a defective unit. I decided that it might be but it was probably bs so they could continue to collect their $14 a month. My problem is that it is over a year old but brand new so I am on my own in this.
I appreciate your help with this. I downloaded the manual and will try to make heads and tails of it. As I learn and try things I will post back here.
And you are right about the technician. He was very smart but admitted they are not allowed to do much of anything with equipment that isn't theirs.