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Forum Discussion
SonnyJr
Feb 12, 2023Aspirant
C6300 AC1750
I am trying to download firmware update for windows 10. It does not seem to be working. Any thoughts? Thank you
SonnyJr
Feb 12, 2023Aspirant
I noticed version V3.01.14 is available for download. Frequently, I am losing connection. I contacted my ISP and they suggested that it has to do with my modem.
Thank you
FURRYe38
Feb 12, 2023Guru - Experienced User
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
SonnyJr wrote:
I noticed version V3.01.14 is available for download. Frequently, I am losing connection. I contacted my ISP and they suggested that it has to do with my modem.
Thank you