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Forum Discussion

ML2021's avatar
ML2021
Aspirant
Sep 13, 2021

C6300 and C6300V2 modem crash

Summary: It looks like there is a software problem with the modem/router which will crash the system. After the crash, the system will go through an automatic reboot, and ISP reconnect.   Detail: w...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 14, 2021

Something to contact NG support and let them know what your seeing. 

The 6 series modems are somewhat getting to be older. You may want to check a newer model 7 series modem. 


Good Luck. 

ML2021's avatar
ML2021
Aspirant
Sep 14, 2021

I have just spend nearly two hours with Netgear techsupport. They refuse to recognize any problem with their design. I will now try to return the modem for a refund. 

 

I do NOT recommend this modem for serious use. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 14, 2021

    Thanks for letting us know. 

    Good Luck. 

    • ML2021's avatar
      ML2021
      Aspirant
      Sep 14, 2021

      I think it would be really useful to know why the system crashed. Usually the crash exception is saved within the CPU - across the reset sequence. You must immediately save away this information before returning to normal operation. Once you enter normal operation, create and entry in your admin log or event log from the saved exception crash. This will tell you if the exception was due to a PowerOnReset, BusError or more... Currently we don't have that information...