Forum Discussion

Aspirant

Nov 30, 2015

C6300 and Cable signal drops

Hello. Trying to resolve recurring issues with Medicom and my C6300, firmware version v1.02.21. My cable connection and internet access randomly drops. Here are the symptoms. 1) Modem connectio...

Troubleshooting

wg45678

Aspirant

Dec 01, 2015

Time stamp is apparently central time (1 hour ahead of local) despite being physcially located in AZ.

Power readings:

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Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	111000000 Hz	Locked
Connectivity State	Ok	Operational
Boot State	--	--
Configuration File	--	--
Security	Disabled	Disabled

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	UnCorrectables
1	Locked	QAM 256	97	93000000 Hz	4.5 dBmV	40.3 dB	696507	764
2	Locked	QAM 256	98	105000000 Hz	4.4 dBmV	38.9 dB	989711	300326
3	Locked	QAM 256	99	111000000 Hz	4.1 dBmV	40.3 dB	819420	137
4	Locked	QAM 256	100	117000000 Hz	3.9 dBmV	40.3 dB	855097	117
5	Locked	QAM 256	101	123000000 Hz	3.5 dBmV	40.3 dB	963707	126
6	Locked	QAM 256	102	135000000 Hz	3.9 dBmV	40.3 dB	18	0
7	Locked	QAM 256	103	141000000 Hz	3.9 dBmV	40.3 dB	35	0
8	Locked	QAM 256	104	147000000 Hz	4.0 dBmV	40.9 dB	32	0
9	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0
10	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0
11	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0
12	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0
13	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0
14	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0
15	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0
16	Not Locked	N/A	N/A	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	2	5120 Ksym/sec	30600000 Hz	47.8 dBmV
2	Locked	ATDMA	1	5120 Ksym/sec	37000000 Hz	49.3 dBmV
3	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV
4	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV

Current System Time: Mon Nov 30 23:04:19 2015

wg45678

Aspirant

Dec 01, 2015

Event Log part 1

Time	Priority	Description
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out
Nov 30 01:14:01 2015	Critical (3)	No Ranging Response received - T3 time-out