C6300 device issue, need help to resolve

#BestBuy #BestBuyCheater

#NetGear #NetGearCheater

#Cox #CoxCheater

Review Ticket History – Case #43187008

Summary :

C6300v2_device twice_customer request a product upgrade_refund of the shipping charge

Status :

Pending Agent Action

Communication History :

Costomer Comment

2020-08-07 11:05:16

I just want to log the discussion minutes here for my documentation purpose if need further action including legal - Netgear should refund my money including device cost and 2 RMA shipping cost - Netgear should arrange the shipment cost in case of new device return - OR Netgear should upgrade the supported device without any cost to me and the device should work without any issue Netgear team response - They have (Cris) sent a mail to warehouse and concern department state my above concern including upgrade option and will response me over the email/Phone by today (07-Aug-2020) after 2PM ET time

NETGEAR Support

2020-08-08 13:13:26

-process a callback -spoke to Manish -informed customer his request was not granted -informed customer he may send an email to customer.service@netgear.com -and send his request -customer agreed -informed customer will leave the case open -end of call

Costomer Comment

2020-08-08 13:35:47

I have sent below email Hi There, I have bought Netgear product C6300v2 from BestBuy on 09/Jan/2020, since then facing service intermittent issues with COX Communication internet service(8 months for now). Cox has sent multiple times (4-5 times) technician to solve the issue, found not supported device, and still selling in BestBuy with COX supported level. I had multiple complaints to net Netgear as well (sharing case numbers below), NetGear has replaced the router 2 times, once I have received the second replacement, COX activation system not allowing me to activate the device(I am attaching those error snapshot) Now the question is why NetGear selling product with the wrong information?. I need your help to refund my money including 2 times shipment changes for the RMA and product purchase fee or upgrade the device without additional cost to me and refund my shipping charges for the same and sent my an apology later to respect the valuable time and money wastage. I am hoping the NetGear team understands customer problems, respect my money and time this time to solve this issue. References:BestBut listing: https://www.bestbuy.com/.../netgear-dual.../4483016.p... Cox Activation Error: attached NetGear support tickets: 43187008,43130581,43130186,43069435,43041501,42336100,42328823

Costomer Comment

2020-08-11 1:46:44

I

2020-09-29 23:11:37

 

NETGEAR Support

2020-10-27 17:32:04

Hi Manish, Good day! I'm sending this email on behalf of my colleague Kate. Your case is subject to higher escalation and the information already provided is not complete. This is why we need you to connect the C6300v2 to the Cox system so we can capture the details needed. Let me know the best time for a callback. Regards, Sophia NETGEAR Technical Support

Costomer Comment

2020-10-27 18:13:15

Another time wastage attempt? Please share the details of the last log for the last escalation that was shared in the last 10 months? Also, recommended to check the previous attachment(snapshot) and comment as COX has already blacklisted this device and not allowing to active. I can try to attempt another connection, but trying to avoid due to kids' online schooling impact and as a parent, it is a very heartbreaking decision to impact their schooling again... Hopefully, you will understand my concern, check previous logs details & find the optimal solution, and will share previous escalation details? Check previous detailed Logs: https://community.netgear.com/.../C6300v2-not.../m-p/1962502