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Forum Discussion
c6300 drops internet connection
I seem to have all the same issues as everyone. I have noticed that I lose the Internet connection as shown on the Admin page (192.168.0.1) Advanced tab. The cable connection is there but the Internet connection is not. I have reset to factory specs, selected different ports, had the ISP service rep visit about 4 times (each time they replace a different slice of coax or "noisy" connector). I've done it all. The ISP (Spectrum) now tells me that it is my router modem. They told me the same thing when I was using a Motorola device. I did notice that the firmware version is 4 updates old. I asked the ISP at the local office if they could update the firmware to the latest (V2.01.22). I was told "to bad so sad, but it is not their equipment and since I chose not pay and use a Spectrum modem/router, upgrading the firmware is not their problem and that they will not do it". Speaking with Netgear, they will not do it either, saying it not their responsiblility to upgrade the firmware, but the responsibility of the ISP. Talk about stuck between a rock and a hard place...
Any suggestions??
4 Replies
- You could try throwing it through a window... I'm getting to the point where that might be what I end up doing. It sounds like we have a similar problem. It's had when both sides hardware provider and internet provider say it's the others problem, or they say we can do it but it will cost extra. It's just bad customer service. I'm probably going to take mine back and get one from a different brand.
What are you seeing in the logs when the modem is dropping connection?
DarrenM
a lot of T3 - No Ranging response and T5 - MIMO Events.
I also see alot of DoS attacks (IMCP floods) from https://ant.isi.edu/datasets/about.htmlInternet Measurements at USC/ISI and Colorado State.
Does any of this help? Spectrum (TWC) also had tested my connection and they noticed that tracert failed on the 6th pass (consistantly) and pings also timed out (on a regular basis, 5 out of 6 times). Which is why they keeps sending out techs, who when they arrive say everything checks out regarding their connection to the C6300. They then say it the C6300. The same issue was going on when I had a Motorola Surfboard modem/router, which is why I got the C6300.
It could be a connection outside your home that has the issue have they sent a line tech in the area?
DarrenM
