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C6300 firmware update
I discovered that my R6300 Modem/Router is in need of a firmware update. By all accounts I can not do this myself in the usual fashion and everything I am reading says that my ISP must do the update....
@Belcantor Looks like the issue you have is a minor bug that has been fixed and will be available in next FW release once Comcast has approved it and pushes it out. In the meantime there is a work around you can use to address. So in order to avoid issues with DNS you need to make sure all 3 DNS fields are filled out.
Workaround for C6300 Minor DNS Bug:
1. Log into your C6300
2. Go to Advanced > Setup > Internet Setup
3. On Internet Setup page select Use these DNS Servers.
4. Fill in Primary, Secondary and Tertiary DNS server boxes.
5. For Primary and Secondary DNS use Comcast DNS and for Tertiary either copy the 2nd DNS server to it or use 8.8.8.8 or 8.8.4.4 or 1.1.1.1 or 1.0.0.1. For best performance and security you probably want to use the Cloud Flare DNS 1.1.1.1 or 1.0.0.1
6. Once all the DNS settings have been specified click apply and you should be good to go.
PS: If you need more info on 1.1.1.1 and 1.0.0.1 DNSs you can see it here https://1.1.1.1/
I called my ISP again today, for the third time about this same matter, and they claim they do not send out updates for equipment other than their own. They even checked and said they don't see anything that has come through. The tech even claimed that they had never even heard of a company doing this. And in truth, neither have I. I can not believe you could not send me to a link so I can download it myself. It's apparent the ISP wants or has nothing to do with this so what is the issue? Obvoiusly they don't care about specs. I called Best Buy, where I bought it, and they claimed they could update it but wanted $99 to do it. For that much I may as well buy a new one. And I shouldn't have to pay for something that should be free. I spent good money on what I thought was a good router/modem. I shouldn't have to replace it in less than 18 months because I can't get a simple update. I know I am not the only one with this problem so I am asking again... PLEASE HELP!
who is your ISP?
which city/State are you located?
on Cable Devices, ISPs are responsible for pushing the FW. Some of the ISPs have a complete process and they keep updating devices frequentlty and NTGR pays them certification fees. An Example is Comcast.
- I live in Selinsgrove PA 17870. I purchase my internet through Service Electric Cablevision which is serviced by Penteledata.
we provided FW to Service Electric but not sure about Penteledata
Ask Penteledata to contact NTGR to request files for customers through this portal. It has to be ISP engineer who can contact through this link.
http://www.netgear.com/service-providers/contact-us/CableMSO.aspx
OK I give up. I have contacted my cable company, Service Electric Cablevision AGAIN. I got the same answers that they don't update firmware on equipment they don't own. I told them about the link and they said if somebody would do that it would have to be Penteledata. I contacted Penteledata for the second time in as many days. The nice lady I talked to had at least heard of companies doing this but she said they only provide the internet and Service Electric is responsible for any and all equipment upgrades. She even did an internet search for me for a firmware upgrade but the download was for the Genie, which is no help. Nobody would even take the link you sent. So here I am stuck in a circle between you, Service Electric and Penteledata. Each of which is pawning it off on the other guy. Meanwhile I sit here with a now crappy piece of equipment that I paid good money for and is not more than 18 months old. I can't believe there is not a simple solution to this problem from you guys. Just send the update to me and I will install it. It's obvious the cable company could care less but if you would like to contact them here is the phone numbers... Sevice Electric - 570-286-5951 and Penteledata - 800-804-5783. I have talked to them numerous times and get the same answer every time. Something this simple should not be this complicated.
Hello,
I am also having this issue. I had a conference call with Cox Communications and a Netgear representative and neither side was able to provide a solution. Since I own the modem Cox stated that they will not provide the update becuase if my modem became unresponsive then they would be responsible for its replacement. The C6300 has no options for the user to push a firmware update and this is a glaring security issue for this device. Has Netgear been able to resolve this issue in any way? There are no options in the GUI to check for a firmware update and visiting the support site for the C6300 reveals no solotuions for this issue.
-Concerned User
- C6300 became a very expensive paper weight. Ended up purchasing Arris SB8200 modem and new Linksys Velop mash. Speeds are now back to over 100 M. Never to purchase another NETGEAR product again.