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Forum Discussion
Solved
C6300 firmware update
I discovered that my R6300 Modem/Router is in need of a firmware update. By all accounts I can not do this myself in the usual fashion and everything I am reading says that my ISP must do the update....
@Belcantor Looks like the issue you have is a minor bug that has been fixed and will be available in next FW release once Comcast has approved it and pushes it out. In the meantime there is a work around you can use to address. So in order to avoid issues with DNS you need to make sure all 3 DNS fields are filled out.
Workaround for C6300 Minor DNS Bug:
1. Log into your C6300
2. Go to Advanced > Setup > Internet Setup
3. On Internet Setup page select Use these DNS Servers.
4. Fill in Primary, Secondary and Tertiary DNS server boxes.
5. For Primary and Secondary DNS use Comcast DNS and for Tertiary either copy the 2nd DNS server to it or use 8.8.8.8 or 8.8.4.4 or 1.1.1.1 or 1.0.0.1. For best performance and security you probably want to use the Cloud Flare DNS 1.1.1.1 or 1.0.0.1
6. Once all the DNS settings have been specified click apply and you should be good to go.
PS: If you need more info on 1.1.1.1 and 1.0.0.1 DNSs you can see it here https://1.1.1.1/
Same here... Comcast could not help me after 2 hours talking to them. Calling Netgear next. It is utterly ridicilous that Comcast along with Netgear are governing pice of hardware that I own.
Good luck with Netgear. The only support contact I could get from them was this community board. And after a while the basic response was "Oh well, you're just out of luck. Thanks for your purchase." No alternate fix, no small compensation, no real apology. Heck I couldn't even get the courtesy of a conversation with a rep. Just this community board.
It is certainly beginning to sound that way. I am not a sue happy person. But I certainly will never again buy a Netgear product even though I used to be a loyal customer. And I certainly let everybody I know be aware of there business practice.