NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
C6300 firmware update
I discovered that my R6300 Modem/Router is in need of a firmware update. By all accounts I can not do this myself in the usual fashion and everything I am reading says that my ISP must do the update....
@Belcantor Looks like the issue you have is a minor bug that has been fixed and will be available in next FW release once Comcast has approved it and pushes it out. In the meantime there is a work around you can use to address. So in order to avoid issues with DNS you need to make sure all 3 DNS fields are filled out.
Workaround for C6300 Minor DNS Bug:
1. Log into your C6300
2. Go to Advanced > Setup > Internet Setup
3. On Internet Setup page select Use these DNS Servers.
4. Fill in Primary, Secondary and Tertiary DNS server boxes.
5. For Primary and Secondary DNS use Comcast DNS and for Tertiary either copy the 2nd DNS server to it or use 8.8.8.8 or 8.8.4.4 or 1.1.1.1 or 1.0.0.1. For best performance and security you probably want to use the Cloud Flare DNS 1.1.1.1 or 1.0.0.1
6. Once all the DNS settings have been specified click apply and you should be good to go.
PS: If you need more info on 1.1.1.1 and 1.0.0.1 DNSs you can see it here https://1.1.1.1/
I also have a very nice Arris Cable Modem / WiFi combo router and when I checked the GUI interface I wasn't able to update that device's firmware either. Are there any devices out there that can be udpated by the user? We shouldn't be forced to lease a router from our ISP.
Netgear claims this is across the board with all cable modems. However several reps from my cable company claim they have never heard of such a thing. So who even knows what to believe. And I believe Netgear is having it's own special problems with their updates. I understand the point of the cable company not updating equipment that is not theirs. But if I buy a modem over the counter I believe it should then have a disclaimer about updates. Of course sales would go horribly down so it's easier to keep the customer in the dark and keep profits rolling in.
I finally broke down and purchased, rather than leased, a modem/router from my cable company. It pained me to give more money to them but it was good, fairly priced Arris equipment. And at least it gets the updates it needs.