NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Guide

Mar 09, 2022

Solved

C6300 Frequent short internet drops

I have a C6300 modem/router with Xfiinity cable internet. I have used this exact set-up for several years without any issues, but over the last few weeks my internet has been pretty bad. A...

Swift120
Mar 17, 2022
Just wanted to give an update. I switched to a Motorola MB7621 (24x8 DOCSIS 3.0) modem and another router (an old TP Link that I borrowed) without changing/replacing anything in the coax line. That solved the problem immediately. My guess is the old C6300 modem-router hardware was failing.

Big thanks to FURRYe38 and plemans for helping out!

olympos1625

NETGEAR Employee Retired

Mar 22, 2022

Hi Swift120,

Good day!

We are sorry to hear about your experience with the modem router. If your modem is still within hardware warranty, please contact our Support team so we can replace the modem.

https://kb.netgear.com/1113/Warranty-Return-Policy

Please do not hesitate to let me know if you need further assistance.

Regards,

Oliver

Community Team