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Forum Discussion

RJCope's avatar
RJCope
Aspirant
Oct 01, 2015

C6300 Internet Disconnect

On my second C6300 (Firmware V1.02.20) which dicinnects from the Internet nightly and usually between 2000hrs and 2100hrs. The issue seems to be getting worse and more frequent than ever before.    ...
Troubleshooting
RJCope's avatar
RJCope
Aspirant
Oct 02, 2015

Like Clockwork 4x - going to reboot

 

Oct 2 21:09:29 2015Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Oct 2 21:09:48 2015Critical (3)No Ranging Response received - T3 time-out
Oct 2 21:10:24 2015Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 2 21:10:24 2015Notice (6)TLV-11 - unrecognized OID
Oct 2 21:10:24 2015Error (4)Improper Configuration File CVC Format
Oct 2 21:11:10 2015Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Oct 2 21:11:31 2015Critical (3)No Ranging Response received - T3 time-out
Oct 2 21:12:02 2015Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 2 21:12:03 2015Notice (6)TLV-11 - unrecognized OID
Oct 2 21:12:03 2015Error (4)Improper Configuration File CVC Format
Oct 2 21:12:49 2015Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Oct 2 21:13:08 2015Critical (3)No Ranging Response received - T3 time-out
Oct 2 21:13:39 2015Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 2 21:13:39 2015Notice (6)TLV-11 - unrecognized OID
Oct 2 21:13:39 2015Error (4)Improper Configuration File CVC Format
Oct 2 21:14:43 2015Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Oct 2 21:15:00 2015Critical (3)No Ranging Response received - T3 time-out
Oct 2 21:15:31 2015Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 2 21:15:31 2015Notice (6)TLV-11 - unrecognized OID
Oct 2 21:15:31 2015Error (4)
  • Improper Configuration File CVC Forma

 

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Frequency start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

 

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

393000000 Hz

Locked

Connectivity State

Ok

Operational

Boot State

--

--

Configuration File

--

--

Security

Enabled

BPI+

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

UnCorrectables

1

Locked

QAM 256

25

393000000 Hz

2.5 dBmV

37.6 dB

671

0

2

Locked

QAM 256

26

399000000 Hz

2.2 dBmV

35.7 dB

8

0

3

Locked

QAM 256

27

405000000 Hz

2.5 dBmV

35.0 dB

10

0

4

Locked

QAM 256

28

411000000 Hz

2.5 dBmV

35.0 dB

192

0

5

Locked

QAM 256

29

417000000 Hz

2.2 dBmV

35.7 dB

427

0

6

Locked

QAM 256

31

429000000 Hz

1.5 dBmV

37.3 dB

206

0

7

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

8

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

9

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

10

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

11

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

12

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

13

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

14

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

15

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

16

Not Locked

N/A

N/A

0 Hz

0.0 dBmV

0.0 dB

0

0

Upstream Bonded Channels

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

TDMA_and_ATDMA

3

2560 Ksym/sec

34000000 Hz

39.3 dBmV

2

Not Locked

N/A

Unknown

0 Ksym/sec

0 Hz

0.0 dBmV

3

Not Locked

N/A

Unknown

0 Ksym/sec

0 Hz

0.0 dBmV

4

Not Locked

N/A

Unknown

0 Ksym/sec

0 Hz

0.0 dBmV

Current System Time: Fri Oct 2 21:12:25 2015

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Oct 02, 2015

Hi,

 

Can you please let me know your ISP?  It does not look like Comcast or TWC from your logs.

 

 

 

  • RJCope's avatar
    RJCope
    Aspirant
    Oct 03, 2015

    This was on Service Electric Cable TV (PenTeleData), Switching to RCN today.

    • dorald's avatar
      dorald
      Tutor
      Oct 05, 2015

      What is the latest!?!?!? I have the same issue.

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Oct 05, 2015

        dorald

         

        Do you have some event logs to share?

        Who is your ISP?

         

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Oct 05, 2015

      Ok, please let us know what you see on RCN.

      These issues looks like generated from Service Electric from my understanding.

       

       

      • dorald's avatar
        dorald
        Tutor
        Oct 06, 2015

        I dont know what an RCN is. Please clearify for us computer mentally challenaged.