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Forum Discussion
sotey687
Feb 10, 2017Aspirant
C6300 Modem/Router connection problems
Hi, I've read numerous postings about connectivity problems with the C6300 modem/router. I purchased one in August 2015 to replace the Motorola Surfboard unit provided by TWC. I had no performa...
sotey687
Feb 12, 2017Aspirant
My problem appears to be on the Router side of the unit. I contacted TWC to ask about recent updates pushed through the system that might have affected my Modem/Router. The modem tested fine. I got the same results performing the ping test using Netgear Genie. I was able to maintain the wireless signal for almost a day after reseting the unit to the factory defaults. Today, I am experiencing the same wifi drop outs I encountered earlier this week.
I doublechecked the wireless settings for 2.4 ghz and 5.0 ghz. Both boxes are checked. Under WPS settings, however, I inadvertently clicked the "Disable Gateway's PIN" button. I unchecked the box but I believe the button below it, labeled "Keep Existing Wireless Settings", was checked but I don't have the ability to recheck the box (grayed out). Does anyone have a suggestion on how to reactivate/recheck this button? I'm not sure if this has anything to do with my wireless signal problem. I just want to get the unit back to its original factory configuration.
Thanks,
sotey687
DarrenM
Feb 15, 2017Sr. NETGEAR Moderator
Hello sotey687
The WPS pin should not be causing issues with the wifi signal but have to tried to adjust wireless channels? Have you tried changing the SSID name incase your devices are trying to use old wifi settings and it is causing a conflict?
DarrenM