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Forum Discussion
schatzi
Jul 02, 2020Follower
C6300-no internet connection
I had a Netgear router/modem that has worked for the past year and a half. Yesterday, it no longer showed up in my network options. Contacted my internet provider and they said it was the router/modem...
olympos1625
Jul 02, 2020NETGEAR Employee Retired
Hi schatzi,
Good day!
Welcome to NETGEAR Community!
We would need the following information, so I can offer you additional recommendations:
1. What is the model of the new modem that you purchased?
2. Did you contact your Internet service provider already to provision the new modem?
I look forward to your response.
Regards,
Oliver
Community Team