NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nHcharlie's avatar
nHcharlie
Aspirant
Apr 04, 2020

C6300 No internet with COX

Moved into a new place and registered my C6300 with COX...all lights are solid green and they say that the modem is activated. However I try and connect to the network and it just brings me to the CO...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 04, 2020

Power OFF the modem for 1 minute then back ON. 

Reboot your PC or device. 

Be sure to clear ALL browser caches before entering a web page. 

IF this still fails, contact the ISP and have them ensure the modem is fully associated with there system. 

nHcharlie's avatar
nHcharlie
Aspirant
Apr 04, 2020
We tried that and all the normal stuff you would do, but the modem is still not receiving from COX. They are saying it’s a hardware issue after all the standard troubleshooting steps
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 05, 2020

    Try another modem...