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Forum Discussion
C6300 Periodic Disconnects
I have a C6300 cable modem/router in a vacation home, with only 2 Honeywell wifi thermostats and a Chamberlain wifi garage door opener connected via wifi when the home is not occupied. Since it was in...
Hello Tluke
Are you able to post the logs from the modem when these disconnects are happening.
DarrenM
Hi DarrenM,
Thanks for your reply. I will be at the property with the router this weekend and will try to download and post the logs.
Tlluke
Hi DarrenM,
I am at the site with the router, but unfortunately am not able to provide the logs. I don't have a desk top or laptop, just a notebook and phone. I was not able to figure out how to access the log using the Netgear app, so I logged into the router using my router. I found the log, but was only able to scroll back 3 days and the last event was about a week ago. I did find, however, that my firmware version is V1.02.21, which does not appear to be current. I purchased this router myself, it was not provided by my cable company. Does my firmware need to be updated? If so, how do I do that? Thanks!
Hello tlluke
You can not update the firmware all firmware for cable modems is pushed via the isp automatically.
DarrenM
