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skbz1999's avatar
skbz1999
Tutor
May 19, 2017

C6300 Slow Download Speed

C6300 v1.02.21 os: os x sierra, android, windows 10 **Speedtest shows 40.06mbps down and 32.57 up** Pay for 200/20 but Normal 250-750 down & 20-50 up. Procedure Status Comment Acquire Downstream ...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
May 26, 2017

Hello Skbz1999

 

Are you seeing any uncorrectables? or anything in the logs?

 

DarrenM

skbz1999's avatar
skbz1999
Tutor
May 26, 2017

C6300 V1.02.21

Windows 10, OS X Sierra

 

Called Suddenlink and they got speed back to normal but of course within 6 hours was getting lag again.

1LockedQAM 25612627000000 Hz5.6 dBmV38.9 dB374871925
2LockedQAM 25616651000000 Hz6.1 dBmV40.3 dB547358002
3LockedQAM 25617657000000 Hz6.1 dBmV38.9 dB662783866
4LockedQAM 25618663000000 Hz6.1 dBmV38.9 dB465654515
5LockedQAM 25621681000000 Hz6.3 dBmV40.9 dB128820233748
6LockedQAM 25622687000000 Hz6.1 dBmV38.9 dB460770004
7LockedQAM 25623693000000 Hz6.3 dBmV40.3 dB540483956
8LockedQAM 25624699000000 Hz6.0 dBmV40.9 dB825263598
9LockedQAM 25625705000000 Hz5.9 dBmV40.3 dB837082694
10LockedQAM 25626711000000 Hz5.8 dBmV38.9 dB771494914
11LockedQAM 25627717000000 Hz5.9 dBmV38.9 dB746780357
12LockedQAM 25628723000000 Hz5.5 dBmV38.9 dB624356782
13LockedQAM 25629729000000 Hz5.8 dBmV38.9 dB752064206
14LockedQAM 25630735000000 Hz5.6 dBmV38.6 dB755565621
15LockedQAM 25631741000000 Hz5.8 dBmV38.6 dB672888038
16LockedQAM 25632747000000 Hz5.5 dBmV38.9 dB551671400
May 17 01:41:56 2017Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 17 01:41:56 2017Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 17 01:41:56 2017Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 17 01:41:56 2017Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 17 01:41:56 2017Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
May 17 13:59:21 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 17 13:59:26 2017Warning (5)Lost MDD Timeout
May 17 13:59:44 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 18 13:41:54 2017Notice (6)DHCP Renew - lease parameters tftp file-^1/53C06468/TYPE=RES/COS=186/IP=1 modified
May 22 13:43:31 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 22 13:43:37 2017Warning (5)Lost MDD Timeout
May 22 13:45:03 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 22 13:45:09 2017Warning (5)Lost MDD Timeout
May 22 14:32:47 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 22 14:32:53 2017Warning (5)Lost MDD Timeout
May 22 14:33:03 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 22 14:33:09 2017Warning (5)Lost MDD Timeout
May 22 14:33:13 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 22 14:33:50 2017Warning (5)Lost MDD Timeout
May 22 14:33:56 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 22 14:34:17 2017Warning (5)Lost MDD Timeout
May 22 14:34:23 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 23 01:41:54 2017Notice (6)DHCP Renew - lease parameters tftp file-^1/4636C4E9/TYPE=RES/COS=186/IP=1 modified
May 23 13:53:27 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 23 13:53:33 2017Warning (5)Lost MDD Timeout
May 23 13:53:53 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 23 13:53:59 2017Warning (5)Lost MDD Timeout
May 23 15:41:52 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 23 15:41:56 2017Warning (5)Lost MDD Timeout
May 23 15:42:06 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 23 22:09:58 2017Critical (3)No Ranging Response received - T3 time-out
May 24 13:41:55 2017Notice (6)DHCP Renew - lease parameters tftp file-^1/AD4275D6/TYPE=RES/COS=186/IP=1 modified
May 24 15:55:32 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 24 15:55:37 2017Warning (5)Lost MDD Timeout
May 24 15:56:37 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 24 15:56:43 2017Warning (5)Lost MDD Timeout
May 24 15:56:57 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 24 15:57:03 2017Warning (5)Lost MDD Timeout
May 24 15:57:06 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 24 16:00:28 2017Warning (5)Lost MDD Timeout
May 24 16:00:38 2017Critical (3)SYNC Timing Synchronization failure - Loss of Sync
May 24 16:00:43 2017Warning (5)Lost MDD Timeout
May 26 01:41:55 2017Notice (6)DHCP Renew - lease parameters tftp file-^1/B8C91608/TYPE=RES/COS=186/IP=1 modified
May 26 08:32:39 2017Critical (3)No Ranging Response received - T3 time-out
  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 30, 2017

    Yea I do see alot of uncorrectables on all the channels you may want to have the ISP check the lines.

     

    DarrenM