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shadirustem's avatar
shadirustem
Aspirant
Feb 03, 2016

c6300 troubleshooting

The 5GHz light on my C6300 WiFi Cable Modem Router doesn't come on.  The 2.4 GHz band is working but it's really slow.

Tech support on the phone said this is not a hardware issue.  Comcast said the modem/router is the cause.

How do I troubleshoot it, without paying $50 over the phone, to verify?

Troubleshooting

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Feb 03, 2016

    Hello Shadirustem

     

    Can you tell me what Internet Provider you are on and what firmware the modem is. Also have you tried to do a factory reset on the modem by holding down the reset button on the back of the modem for 10 seconds?

     

    DarrenM

    • shadirustem's avatar
      shadirustem
      Aspirant
      Feb 08, 2016

      I'm with Comcast.

      I did the 10 second device reset, and the problem seems to be fixed.  But, the ethernet light keeps blinking.  It never stays solid.  I looked at the manual and it only provides 2 functions for the ethernet LED (OFF, and solid green).  Does this mean anything?

      Thanks.

      • storm1985's avatar
        storm1985
        Prodigy
        Feb 08, 2016

        If it is blinking the port is sending or receiving traffic