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Forum Discussion
C6300: Unable to download apps on Google Play all other websites and apps work
I am having the same issue and an on the lower version of the firmware. I do not get any error message it just says its downloading but never does. Same with google play and oculus. It is with the...
I have the samsung s7, verizon and this router. I can download from oculus and google play anywhere that does not utilize this router (c6300). I went to the verizon shop, samsung experience and everything they suggested I had already tried. Even exhanged the phone with the same problem. No other phones or devices in our house have this issue so I have no idea what to do. I just want to be able to use my phone at home and no one seems to be able to have any good solutions. I am also running the lower version of the firmware and it still has the same issue.
Your S7 is connected to the network but unable to download, correct?
What's the wireless security set on your C6300?
Will it be the same if there's no wireless security enabled on the NETGEAR gateway (C6300)?
Check the settings as well if you have MAC Address filtering enabled in the admin page of the C6300.
What's the current firmware version installed on your C6300? How did you downgrade the firmware on your C6300?
I am having the same problem with my galaxy Note5.
firmware v 1.02.19
no security settings enabled except wpa2-psk password.
markturk76 Do you get any error message when you try to download from Google Play?
Can you describe further on what happens when you download?
it says Can't download app "Realtor.com" can't be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code:495)
It is completely an issue between the s7 and the c6300 router. I replaced the router and guess what? Problem solved. I upgraded to a different router and can download anything I want and it is faster. Stinks that I had to spend another 249$ for a router to replace the one that cost $179 in October but at least I can use the phone. It says something about the support from not only Netgear but from Samsung as well. Both offered only solutions that have already been tried. Pull your head out the sand and find a solution. I doubt I will ever purchase either Samsung or Netgear again which is a shame but this experience going on over a month now is ridiculus.
Hello markturk76
We are aware of the issues with Samsung Devices on wifi our engineers are aware and looking to fix the issue but I have read from other posters they have been able to get it to work on the guest network wifi with out security and hiding the SSID.
DarrenM
I have the same issue as most. My wife, myself and my son own a Galaxy S6 edge, Note 5 and Note 4 respectively. We cannot use Google play. Not only does the app not load properly, but we have downloading issues as well. This is ABSOLUTLEY NOT ACCEPTABLE. Seems alot of people are having this issue but Netgear is not fixing the issue. I paid a crapload of money for this product and I cannot use the one app that is most important to our phones. I created a guest network and It works sometimes and not others. It seems that negear is not too concerned about this issue or it would be fixed by now. I purchase my router in July of 2015 and it has been having this problem for almost a year. I will be starting an online petition on this issue. I have been successful in the past with other companies in getting satisfaction on issues in either getting problems fixed or getting refunds on thier products. I've even been part in class action lawsuits concerning companies who just don't want to support their products. It's rediculus to have too deal with this type of problem and get NO support from Netgear on it. I shouldn't have to be a tech guru to fix a problem I'm having with a netgear product nor should I have to spend hours upon hours to research and try to fix it with no satisfaction. It seems to me if they troubleshoot the problem properly a fix should be achievable. I'm a mechanical engineer and I troubleshoot mechanical problems all the time and I know that this should not still be an issue for as long as it has been. If anyone can update this thread with a solution that will actually work I would definitely appreciate it!
