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Forum Discussion
C6300 wifi drops
Good morning, Yesterday my C6300 wifi signal stopped working. I bought this router a year and a month ago so my warranty is gone. I have tried rebooting and a factory reset from the Gen...
I too am having this issue with NetGear C6300 router and my new Lumia 950 XL phone. When I power off the phone the network is stable. When I power on the phone, connect to the 5g and attempt to download something relatively large, the router drops WiFi as mentioned above. When I'm away at work my wife uses network all day without issue. Shortly after i arrive at home with new phone in hand the WiFi drops.
I'm going to test with only connecting to the 2.4ghz WiFi from the phone. I called Comcast and their answer was to increase the signal to the router. (Which they did but problem still persists).
I really think it is the Lumia 950 XL.
I'm going to test with only connecting to the 2.4ghz WiFi from the phone. I called Comcast and their answer was to increase the signal to the router. (Which they did but problem still persists).
I really think it is the Lumia 950 XL.
I also have the Lumia 950, love the phone but a couple weeks after getting it these problems became an issue. It seems we'll all need to turn to MSFT for a fix.
I was very frustrated that when I spoke with a tech support person over the phone, I told him the problem (without noting my phone was a Lumia 950 because I didn't think that was part of it) and he said oh yeah, I can definitely fix that for good, just subscribe to the GearHead premium model and I'll tell you how... What?
I would've been cool with that if I'd known his fix would have ACTUALLY worked. I can get on and stay on for a couple hours but it wonks out shortly after. Would've been very frustrating to pay him only to find out certain models are defective. I may need to take the plunge on this especially because it seems related to my personal phone (I have 2 roommates, wouldn't charge them since it's not their fault) although this is a rather expensive device so this is a little upsetting that I need to shell out more money on it. Also, I'm still under warranty so that said to me that I need to pay something before we can identify if it's a hardware issue which seems a little ridiculous.
Netgear team, everyone here with a Lumia phone are likely more tech savvy than others, I've tried factory resetting, an MTU adjustment, I need to restart my router to get it to work whenever it happens. Is there anything that could make a phone essentially disable a router's wifi projection on both the 2.4G and 5G strings?
Lumia users, did anyone use GearHead support and find them to be effective before I pay to find out the same? Did anyone find luck from just deactiviting wifi when they get home?
Thanks!
I thought my 6300 was defective, so I had it replaced and had no problem until 2 days later, it started all over again. I called Comcast and they scheduled to come out tomorrow. Meanwhile last night, I connected my phone to 2.4 wifi and lowered the mode from 400 Mbps to 54 Mbps and so far it is still connected without any problem. Hopefully, the next OS and firmware fixes the problem so I can go back to the AC connection, at least for now the slower connection works. I know Microsoft has released a new firmware for the 950/950 XL but I haven't received mine yet.
Hope this helps those with the Lumia 950 XL and C6300.
I can confirm that with Firmware version V2.01.14, I can get my Lumia 950 (I'm sure the XL is the same, to your point) to work with my C6300 by dropping the max MBPS from 450 to 54 for the 2.4G string. I kept the 5G string at 1.3GBPS. Typically, when I'd try to update my applications on the 950 that's when the wireless signal would drop but I was just able to make ~10 app updates without any issue. This is also after the rather large .29 OS update for the 950 which is admittedly extremely difficult to download when the wireless keeps dropping :) if anyone hasn't downloaded that yet, it fixes a host of other bugs including battery issues and app updating issues.
Good luck everyone
I have had 2 C6300 and they both drop wireless somethings every few minutes. I have been reading and trying everything on the internet. NetGear support is useless. Without support all of Netgears products are useless. If Netgear could make a working router they might be on to something. Fix the crappy software or atleast answer these post.
I have the same issue only with a Dell computer. Wife uses internet all day, I come home, turn on my Dell XPS and wireless stops broadcasting. Netgear knows and just keeps making crap. They won't fix their broken modems but they will let a service company scam you out of $200. Find another router and don't buy Netgear.
I'm on my second C6300, the first one began dropping WiFi about six months ago and was replaced. Now the replacement unit is doing the same thing. I've diligently looked for a solution on the Internet, but Netgear offers nothing--not even a response to these issues when raised in their own forums! I have been a loyal customer for many years and will never buy another Netgear product! It's truly disgraceful that such a large company would not address such a pervasive issue--they should at least offer a swap-out program or credit to those who trusted them enough to buy their defective merchandise. I'm convinced it is a hardware flaw that they refuse to accept responsibility for. Vote with your dollars. Tell your friends. This company deserves to lose market share for the way they've handled this situation.