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Forum Discussion
C6300 wifi drops
Good morning, Yesterday my C6300 wifi signal stopped working. I bought this router a year and a month ago so my warranty is gone. I have tried rebooting and a factory reset from the Gen...
BUYER BEWARE. After two months of random disconnects and several modem replacements I am 100% sure this is a NETGEAR hardware issue. It's a faulty design and cannot be fixed. First of all I build computers and I have a lap top, desktop, tablet, and cell phone all connected to test with. Every device has intermittent drops often every 15 minutes. NETGEAR is more than willing to send mail me modem replacements but that never fixes the issue. Comcast came out five times a supervisor determined the modem was the problem. Comcast then loaned me a test modem so I could have both connected at the same time. With NETGEAR I had disconnects every 15 minutes. With the Comcast modem I left my computer running for a week connected to an online game and it never disconnected once. Frankly I would warn people not to buy this product as the defect is in the design and NETGEAR made it clear "REFUND IS NOT AN OPTION."
I was offered to pay $90 to get support... That would be refunded if there's confirmation it's a hardware issue. I told Netgear I won't pay 50% of the cost to gamble on an uncertain replacement. Internet works, wifi not. I'll buy a non-netgear wifi router for less than that. Netgear shall just admit they have an issue and replace the defective equipment. Instead of this , they just lost the credit I was giving to the brand.