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Forum Discussion

YongC's avatar
YongC
Follower
Jan 31, 2016

C6300BD periodic disconnection issue

When I renew 2 year contract with Cox Cable company they replaced our modem, which is Netgear C6300BD, about 2 months ago.  It's been disconnecting periodically, about one time per 1~2 hours period,...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Feb 03, 2016

Hello YongC

 

I would contact Cox have them test the connection on your modem make sure it looks good may even have them come out and check the lines. But if they supplied the modem they can swap it out if for some reason it is defective.

 

DarrenM