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Forum Discussion
Solved
C6300V2 2.4GHZ Channel Issue
Hey everyone, I have a C6300V2 AC1750 Cable/Modem Router (running firmware version V1.03.06) and subscribe to Spectrum Internet (the C6300V2 is "certified" to work with Spectrum) I've never real...
Its not a simple response. Netgear does update firmware and sends it to the ISP's. The ISP's certify it and push it out to devices. But certifying it costs the ISP money so they don't tend to do it. So devices don't get updated.
Its part of the docsis spec that the firmware comes from the ISP because its also what they use to set specific devices speeds.
So who controls it? Ultimately the ISP has to. But they don't.
In terms of your issue. Did you ever just try a simple factoy reset and reinstall?
Thanks for the reply.
I ended up performing a factory reset and my 2.4GHz radio is able to grab a channel. Factory resetting a device should be a last resort option. Sure, it worked here, but c'mon - is that the best Netgear can do?
As for the bit about the firmware - my version was V1.03.06. According to every Netgear document I can find, Netgear provides the firmware and the ISP pushes it down. I can't physically or technically do it. This means that Spectrum had to have pushed it down. And according to this chart, V1.03.06 is newer than Spectrum's approved version (V.1.02.09). There's another discussion in this community where the user was in the exact situation as me and got the runaround from both Netgear and Spectrum - both wanted to pass the buck to the other.
I liked having firmware control over my previous devices and maybe that will factor into my next purchasing decision.
Begrudgingly, this can be marked as "Resolved."
JRALLEN wrote:
Thanks for the reply.
I ended up performing a factory reset and my 2.4GHz radio is able to grab a channel. Factory resetting a device should be a last resort option. Sure, it worked here, but c'mon - is that the best Netgear can do?---1. we're not netgear. we're the public help forum where members of the public help out. We could spend several days messaging back and forth to try and fix it but sometimes the fastest is just a reset/reconfigure. Didn't say it was the best option. just a lot of times the fastest.
I liked having firmware control over my previous devices and maybe that will factor into my next purchasing decision.----sure should. Its why we rarely recommend combo devices on the forums. We much prefer the modem seperate from the router so the end user can update. Plus if you have something go wrong, you're not replacing a more expensive combo unit versus just a modem or router.
Begrudgingly, this can be marked as "Resolved."