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Forum Discussion
C6300v2 2.4ghz not connecting
OK so on 6/14/20 our Iphone's, ps4, old windows 7 laptop, nintendo switch, etc any devices that werent directly connected to the router stopped showing the 2.4 ghz connection. It had been showing for...
Did you ever figure this out?
I am having the same issue. The 5G connection is showing but not the 2.4. I have done on the sets that you show you did also. Still nothing. I have some devices that do not connect to 5G so I need the 2.4.
Thank you for any reply.
You can also try updating the firmware or reloading it and see if it revives the 2.4gzh band.
> You can also try updating the firmware or reloading it and see if it
> revives the 2.4gzh band.How, exactly, do you propose that the user should do that with a
DOCSIS modem+router?
Hi Oregeki and SFields,
Good day! Thank you for reaching out. First of all, we do apologize for the inconvenience this has caused you. Have you tried contacting our Support team? This could be a hardware issue and our SUpport team will be one to do a hardware check. If it's within the hardware warranty, we will be able to replace the Cable Gateway.
If you have any other questions, please do not hesitate to ask.
Regards,
NETGEAR Team
Hi,
Yes we did reach out to Netgear, my modem stopped working completely no wifi 2.4 or 5.
We were on hold for 55 mins and had to hang up because at 8:45 we had to make the decision to go buy a new modem before the store closed. I had to work from home and 2 kids doing school from home the next day.
We are now up and running on the new modem but it's only 2.4 no 5 this time. I'm beyond frustrated. I'm on the phone with Xfinity currently. Then i guess I will call Netgear next.
Hi SFields,
Thank you for your response. We are really sorry for the inconvenience this has caused you. May we know what is modem did you newly purchase? Please provide us your preferred call back date and time so we can have our Support team call you to provide further assistance. Please note that your preferred date should also be the time your C6300v2 is being provisioned again by your Internet provider so our Support team can troubleshoot the Cable modem/router.
If you have any other questions, please do not hesitate to ask.
Regards,
NETGEAR Team
I am having this same issue. I am past my 1 year warranty. What do I do?
