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Forum Discussion
C6300v2 2.4ghz not connecting
OK so on 6/14/20 our Iphone's, ps4, old windows 7 laptop, nintendo switch, etc any devices that werent directly connected to the router stopped showing the 2.4 ghz connection. It had been showing for...
Hi Oregeki and SFields,
Good day! Thank you for reaching out. First of all, we do apologize for the inconvenience this has caused you. Have you tried contacting our Support team? This could be a hardware issue and our SUpport team will be one to do a hardware check. If it's within the hardware warranty, we will be able to replace the Cable Gateway.
If you have any other questions, please do not hesitate to ask.
Regards,
NETGEAR Team
Hi,
Yes we did reach out to Netgear, my modem stopped working completely no wifi 2.4 or 5.
We were on hold for 55 mins and had to hang up because at 8:45 we had to make the decision to go buy a new modem before the store closed. I had to work from home and 2 kids doing school from home the next day.
We are now up and running on the new modem but it's only 2.4 no 5 this time. I'm beyond frustrated. I'm on the phone with Xfinity currently. Then i guess I will call Netgear next.