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Forum Discussion
C6300v2 2.4ghz not connecting
OK so on 6/14/20 our Iphone's, ps4, old windows 7 laptop, nintendo switch, etc any devices that werent directly connected to the router stopped showing the 2.4 ghz connection. It had been showing for...
Same exact issue here; tried everything short of a factory reset, which I'll probably try later this evening.
I called support to plead for a hardware warranty replacement, but was told that the hardware checks all passed and that the network was "overloaded" and thus the 2.4GHz network was deactivated. I've been using this modem for almost a year with no changes to the network or number of devices. Support case # 44030062.
If I make any progress with a factory reset, I'll reply here, but not looking hopeful at this point :(
tobraha when there's to many devices on the 2.4ghz it doesn't deactivate. It might boot devices off but it doesn't shut down.
Makes me suspect if you got actual netgear support or a scam site.
If you'd like to start your own thread, we can try to help you.
Thanks, plemans. I suppose a scam wasn't outside the realm of possibility, but it seemed legitimate...
That's exactly what I was thinking, but I didn't want to hammer the poor girl from Netgear support too hard.
The only device that doesn't support 5GHz is the smart TV (which is surprising; it's a Samsung 55" that's only ~3 years old).
I'll give the factory reset a whirl and will post an update when I get around to it.
Thanks!
-Tommy