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Forum Discussion
C6300v2 2.4ghz not connecting
OK so on 6/14/20 our Iphone's, ps4, old windows 7 laptop, nintendo switch, etc any devices that werent directly connected to the router stopped showing the 2.4 ghz connection. It had been showing for...
Hi Oregeki and SFields,
Good day! Thank you for reaching out. First of all, we do apologize for the inconvenience this has caused you. Have you tried contacting our Support team? This could be a hardware issue and our SUpport team will be one to do a hardware check. If it's within the hardware warranty, we will be able to replace the Cable Gateway.
If you have any other questions, please do not hesitate to ask.
Regards,
NETGEAR Team
I am having this same issue. I am past my 1 year warranty. What do I do?
- Hey Kftorano - did you try a factory reset? That's what fixed it for me!
Also, mine was still under warranty when I had my issue and Netgear refused to replace it.
