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C6300v2 AC1750 Comcast claims it's incompatible
Comcast is now claiming our wifi router is incompatible with our current internet plan ("incompatible based on filters," whatever that means). Such that we aren't taking full advantage of our internet...
The 369mbps is more realistic for that device on comcast. You might hit a bit faster but you don't really use it over wifi.
I'd look into seeing if there's a cheaper plan around that 200-300mbps for your device.
What package plan do you pay for from CC?
Download speeds: up to 600 Mbps
Upload speeds: up to 20 Mbps Would be well compatible if the ISP speed package was at this level or under.
However you'll need to check the ISPs current supported cable modem list to see if it's supported on there network. Its up to ISP to support the various cable modem brands and models. As time goes on though, they my decide to cut off support for older modems. The C6300 came out in 2014. So getting older for the model modem. Something to check with the ISP.
Has the modem been working with this ISP since you've had it?
- The email says:
Your current device can't keep up with the latest speeds
We aren't really having problems. Lag once in awhile. But we're using tvs, smartphones, laptops and desktops without major problems.
"Please note that if you do not swap your Internet equipment, you will not be taking full advantage of the download speeds your Internet plan offers."
It says since we upgraded our internet speed to the speed I already mentioned ("up tp 600...") our equipment can't keep up with the latest internet speeds available to us. - It sounds like you're saying our device should be able to keep up despite what CC claims. When my ISP no longer supports my device, will I then experience a disruption in my service? Is that how I know? The netgear website says my model is supported by CC, or works with it
- Just to clarify, my internet plan with CC IS
"Downloads up to 600
Uploads up to 20"
Not my device (listed in the subject)If you look at the spec sheet for this modem it supports up to 600Mbps on the down.
Just seems like they are pushing you.
Whats the link show for the supported modem models?
