NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JoJo27
Aug 09, 2022Guide
C6300v2 AC1750 Comcast claims it's incompatible
Comcast is now claiming our wifi router is incompatible with our current internet plan ("incompatible based on filters," whatever that means). Such that we aren't taking full advantage of our internet...
- Aug 10, 2022
The 369mbps is more realistic for that device on comcast. You might hit a bit faster but you don't really use it over wifi.
I'd look into seeing if there's a cheaper plan around that 200-300mbps for your device.
plemans
Aug 10, 2022Guru - Experienced User
What actual speeds do you pay for?
Reason I ask is that the C6300 when it came out was rated "up to 600mbps". That changes though based on the isp. That's just its max capability that an ISP "could" hit.
More ISP have been requiring docsis 3.1 devices for lower speed tiers. Cox for example has been requiring docsis 3.1 for speeds over 250mbps for a while now. If xfinity changed they're requirements, then it might not support your speeds.
If you're only paying for 200mbps, then you should be fine.
If you're actually paying for 600mbps, its doubtful that your device will get that anymore. The 369mbps you listed, is probably more accurate to what it could hit.
But if you're not using wired device, its pointless to pay for anyway as that router is only going to hit 250-350mbps over 5ghz anyway.
so what actual speeds do you pay for?
Are you wanting faster speeds or more capability?
JoJo27
Aug 10, 2022Guide
Thanks for your reply. I'm paying for "blast internet," which says it is "up to 600 Mbps" download and "up to 20 mbps" upload speeds. That is all for wired I believe. But we use wifi only. It was comcast that said our device only goes up to 369 mbps wired. You're making me think we're overpaying for internet. Lol. We may even use 2.4, not 5.0ghz because we want the signal to travel further. But our videos don't take forever to load, nor websites except on occasion. What do you think?
- FURRYe38Aug 10, 2022Guru - Experienced User
I would test your modem with a wired PC and see if your getting the upgraded speeds. Since they upgraded you and I presume for free, I would power OFF the modem for 1 minute then back ON. Use a wired PC and Ooklas installable speed test app on a PC and see what you find. If your getting 600 on the down then you could keep the modem going until such time as your ISP requires you to get something else.
- plemansAug 10, 2022Guru - Experienced User
The 369mbps is more realistic for that device on comcast. You might hit a bit faster but you don't really use it over wifi.
I'd look into seeing if there's a cheaper plan around that 200-300mbps for your device.