C6300v2 Browsing Latency issue on Sprectrum

Question

I've had this model for about 2 weeks and since then browsing the internet has become a pain. It takes anywhere from 10-30 seconds to fully load the page. There is some variance here which depends on how much data is on the page and if it's been cached, but I previously didn't have this problem. It generally loaded pages immediately prior to owning this modem/router. Running a speed test on the spectrum site does not reveal any issues: 117 mbps download /11.7 mbps upload. Pretty consistent with what I had before this modem. Does anyone know where to start looking to find the root cause of this problem?

Thanks

Brian

FURRYe38 · Answer

Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
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Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
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Is this with a wired and wireless devices?&nbsp;
What browser are you using? Happens with other browsers?
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C6300v2 Browsing Latency issue on Sprectrum

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