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Forum Discussion
brayd7e
Sep 16, 2020Follower
C6300v2 Dropping Internet
I'm sorry, I don't know too much about networking. I've spent the last week on phone calls with my ISP (Spectrum) and Netgear. I'm not really sure where else to turn. I moved into a new appartme...
plemans
Sep 17, 2020Guru - Experienced User
Log into the modem and take a screen snip of the cable connections page the the modems logs. This lets us check the connection back to the isp.
When the wired is dropping along with wireless, changing the wireless channels isn't the issue. It tends to be a signal issue. And the technician who simply rebooted it, probably didn't change anything that would impact the signal.