NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

lilcmoyer's avatar
lilcmoyer
Follower
Oct 07, 2023

C6300v2 Wired connection, no wifi.

Hi there! Recently we've come into an issue with the C6300v2 modem/router combo. Currently, it seems that the router part of the device isn't working, as no devices can detect or connect to our WiFi....
Kitsap's avatar
Kitsap
Master
Oct 08, 2023
lilcmoyer wrote:

Hi there! Recently we've come into an issue with the C6300v2 modem/router combo. Currently, it seems that the router part of the device isn't working, as no devices can detect or connect to our WiFi. However, the wired connection works just fine. We have reset the power, connected with our ISP to update the firmware, and even factory reset the device to no avail. Looking through old forum posts it looks like other people have experienced this issue as well. Would love to hear if there's an answer I just haven't found.

 

Thanks!

If Ethernet connected devices are able to access the internet, the router part is working fine.  If you cannot see the Wi-Fi SSID to connect devices through wireless, there is a chance you have manually turned off the Wi-Fi from the front panel.  If the Wi-Fi has been manually turned off, neither a power on/off cycle or factory reset will change the state.

 

There is a Wi-Fi on/off button and LED indicator on the front panel.  Is this LED illuminated?

 

See attached from the user's manual.