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Forum Discussion
wmbraley
Oct 12, 2023Follower
C6300v2
our signal has been bad and interrupting for several weeks. noticed my upstream light was solid yellow. i've restarted it a number of times and its good for a while then goes solid yellow again. any ideas what's going on and how to fix it? thanks.
2 Replies
- michaelkenwardGuru - Experienced User
wmbraley wrote:
our signal has been bad and interrupting for several weeks. noticed my upstream light was solid yellow. i've restarted it a number of times and its good for a while then goes solid yellow again. any ideas what's going on and how to fix it? thanks.Your cable signal or the wifi signal from the modem/router?
The cable signal is down to the Internet service provider.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads. - plemansGuru - Experienced User
Please post a screensnip of the cable connections page and event logs. that helps check the lines.
You can check the lines on your own.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.