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Forum Discussion
C7000 - Anyone successful in getting their ISP to update firmware?
I have Spectrum(Time Warner Cable). I have contacted them multiple times about updating my firmware to the latest. Wow is this painful! I first get the run around from the first-tier agents that they...
#1. On any DOCSIS modems, vendor will not supply FW. You can check Arris, Zoom, TP-Link, etc. We are not aware of anyone vendor who provide modem FWs online on the internet and at the same users have capability to upgrade it themselves.
#2. Comcast (one of the ISPs similar to Spectrum) have been certifying the FWs and pushing upgrades to EVERY CUSTOMER on their network.
#3. It is Spectrum internal issues for not pushing the FW to their customers. NTGR goes through pain of certifying and even paying hefty FW certification fees ($$$$) to spectrum. Spectrum has not made good efforts on their ends to upgrade the modem FW. They have very lengthy process to update the FW.
#4. I urge you to complain to higher ups in spectrum to speed up the upgrade process.
#5. NTGR has done every effort in getting FW certified in spectrum and hopes spectrum will get their act together soon. NTGR has brought up this point with folks in spectrum but things still move at slow pace.
#6. I wish spectrum becomes as good as Comcast in supporting retail modems (but the actions speak otherwise).