NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
wrjohnson-mv
May 16, 2019Aspirant
C7000 - Nighthawk AC1900 WiFi Cable Model Router suddenly saying "incorrect password"
I have a C7000 - Nighthawk AC1900 WiFi Cable Model Router. All of a sudden, i am being presented with "incorrect password" dialogue on my Macbook Air and Iphone 7. Restarted phone and computer. Res...
plemans
May 16, 2019Guru - Experienced User
have you tried doing a hardware reset of the device? Hold reset button on the back for 7-10 seconds. Then reset the device from factory settings.
wrjohnson-mv
May 16, 2019Aspirant
I inserted the paper clip but there was no visible indication of a factory reset. No lights turning on and off. Is this expected behavior? Also, how does one reset from factory settings.
- plemansMay 16, 2019Guru - Experienced User
Yes, if you insert a paper clip, you should feel a small click from pushing the button. It shouldn't take much pressure to do so. Hold the button until the lights change/start blinking.
- wrjohnson-mvMay 16, 2019Aspirant
I guess it is faulty then, because it will not reset. I felt a small click from pushing the button. It didn't take much pressure to do so. The lights dont change/start blinking even after 30 seconds.
- plemansMay 16, 2019Guru - Experienced User
are you able to access it from a hardwired connection?