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c7000-100nas Internet sync problems
Purchased a C7000 about a month and a half ago. Occasionally the Internet will go out but I can usually reconnect by disconnecting power to the modem and rebooting. However on two occasions the mo...
As you can see from the data below the Modem is currently synced up. The problem is that when ever there is either an Internet cable interruption or a power interruption a reboot is required. Sometimes it will sync up within a few tries-sometimes not. Today it took somewhere around 30+ tries to get it to sync. Sometimes I'm lucky and it only takes two or three tries.
Time Warner has rolled a technician twice, and each time when the technician connected his test modem the Internet worked. They are adamant that the problem does not lie with Time Warner, and given that their Modems work I have to agree.
I had to call Netgear tech support today because the modem was down again and the Internet connection wasn't working. Netgear tech support advised me today that a firmware update should be coming out in the next few days. The modem is currently on Firmware Version V1.01.15
Time Warner has advised me that there is a problem with these modems and that they are awaiting a firmware update. According to the technician that showed up, due to the number of issues they are having, they considering temporairly pulling this particular Modem from their approved list.
They bumped the values up a but to try help the sync process
Acquire Downstream Channel 645000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode IPv6 Only ipv6Only(1)
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 16 645000000 Hz 7 dBmV 40.7 dB 0 0
2 Locked QAM256 2 561000000 Hz 8.3 dBmV 41.8 dB 0 0
3 Locked QAM256 3 567000000 Hz 8 dBmV 41.5 dB 0 0
4 Locked QAM256 4 573000000 Hz 7.8 dBmV 41.3 dB 0 0
5 Locked QAM256 5 579000000 Hz 7.7 dBmV 41.2 dB 0 0
6 Locked QAM256 6 585000000 Hz 7.8 dBmV 41.4 dB 0 0
7 Locked QAM256 7 591000000 Hz 7.7 dBmV 41.3 dB 0 0
8 Locked QAM256 8 597000000 Hz 7.5 dBmV 41.1 dB 0 0
9 Locked QAM256 9 603000000 Hz 7.4 dBmV 41 dB 0 0
10 Locked QAM256 10 609000000 Hz 7.5 dBmV 41.1 dB 0 0
11 Locked QAM256 11 615000000 Hz 7.3 dBmV 40.9 dB 0 0
12 Locked QAM256 12 621000000 Hz 7.3 dBmV 40.9 dB 0 0
13 Locked QAM256 13 627000000 Hz 7.3 dBmV 40.9 dB 0 0
14 Locked QAM256 14 633000000 Hz 7.1 dBmV 40.8 dB 0 0
15 Locked QAM256 15 639000000 Hz 7.4 dBmV 40.9 dB 0 0
16 Locked QAM256 1 555000000 Hz 8.9 dBmV 42.3 dB 0 0
17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 24200000 Hz 36.5 dBmV
2 Locked TDMA 1 2560 Ksym/sec 19400000 Hz 36.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30600000 Hz 33 dBmV
4 Locked ATDMA 4 2560 Ksym/sec 37000000 Hz 34.3 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
perviously the values were 4.5dBmV +/- 1dBmV
One of the upstream channels dropped out. I hesitate to reboot the router because of the problems getting it to Synchronize
I would like to get a firm estimate on when on when the firmware upgrade will be pushed out.
Upstream Bonded Channels (Partial Service)
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 24200000 Hz 36.5 dBmV 2 Not Locked Unknown 1 0 Ksym/sec 19400000 Hz 0.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30600000 Hz 34.9 dBmV 4 Locked ATDMA 4 2560 Ksym/sec 37000000 Hz 35.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV What do I have to do to get some help with this f-ing and router?
Since I see that Netgear will only respond to the negative reviews on Amazon. I'll add one more complete with a screenshot of the error log showing the synchronization problems. It's a shame that it comes to that, but this is really lousy support.
If that doesn't work I'll start with a list of executives from the financial page, and e-mail them about what lousy support Netgear provides these days.Hello Drew2
I do not have a exact time as when a firmware update will happen for this modem all firmware is sent to the isp for approval and they make some changes to the firmware and then they push it out when they decide it is ready. If you could private message me your case number from when you called support or the phone number/Email you used I can look up your case and escalate it to the proper channel to get you more help with the issue.
DarrenM
