NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
c7000-100nas Internet sync problems
Purchased a C7000 about a month and a half ago. Occasionally the Internet will go out but I can usually reconnect by disconnecting power to the modem and rebooting. However on two occasions the mo...
Thank Goodness I found this thread!! I've been going crazy for months trying to figure out why my c7000-100nas would need to be rebooted almost daily. I'm with Comcast in Northern CA but the symptoms were the same. I was considering switching ISPs because I couldn't believe it to be the NetGear.
My problem is that daily, I lose connection (up and downstream as far as I can tell) on wired and wireless connections. I can use the mobile app to reset the router so wi-fi is working on both 2.4 and 5GHz. I occasionaly (one time in about 20) need multiple restarts to get reconnected but mostly just a pull power/wait 10 seconds/replace power will work. I just started monitoring the logs so I don't have any info to post yet. I'm just glad I'm not the only one having this issue with this particular model.
BTW, my router's main page reports the Firmware Version as V1.01.20.
My advice, return it. Buy seperate units as I did, issue gone. I worked with Netgear, returned 3 times for new units and never was the issue ever resolved. Save your blood pressure and return it if at all possible.
I'm looking at returning it. Does anyone have recommendations for a router and modem? Preferrably one that is on Comcast. Thanks.
Your unit your returning (as i did) was a mistake cause its a combo unit and your ISP controls the firmware in it. Where as seperate units, your ISP doesnt update the router, only the modem. So taking a shot I bought the seperate pieces that the combo unit consisted of. Look for CM600 (modem) and the Nighthawk AC1900 (Model R7000). Yes it is more expensive than the returned combo unit but you have control of your router, which was the weak link in the combo unit.
Purchase the above 2 items and you will be good to go. I have great speeds here, consistent and as advertised.
Good Luck!
My internet service provider is Time warner, I purchased my C7000 combo unit August 4, 2016, my firmware is version 1.01.15 todays event log listed below.
These coversations make me worried about this unit and I don't like being at the mercy of my ISP for router firmware updates.
I am considering sending the unit back and buying a separate modem and router like I had before.
My old modem was a motorola SB6120 and it worked just fine and so did my Netgear WDNR3700 WIFI router, but now I am having doubts about Netgear at least with the combo units.
I will probably go with the latest Motorola/Arris cable modem, not sure about the WIFI router?
