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Forum Discussion
C7000-100NAS no longer emails logs
Hi folks, Just started no longer sending logs. Worked fine for quite some time. Error message is: [email failed] Failed to Connect Tcp Socket! 360 I am guessing that my email provider cha...
I purchased the C7000-100NAS because it is one of the few multi-channel cable modems designed specifically to work with Comcasts's multi-channel access. Comcast denies use of port 25, so effectively, there has been false advertising by Netgear that they are compatible with Comcast. Netgear's own site says "One of the best cable modem routers for Comcast XFINITY® Blast, Comcast XFINITY® Extreme". But I guess Marketing didn't talk to Engineering?
When will there be a firmware upgrade so email logs to a different port, or at least download logs to local machine will work?
Hello Haddonhill
If port 25 is being blocked by comcast you will have to talk to them about the ports.
DarrenM
I too am wanting to send my logs via email and am not having any success. Is it really the port 25 issue? Has Netgear responded to our questions about providing an updated firmware to where we can use other ports for SMTP mail?
This is what I find at Xfinity's site about what the settings should be in order to use their gateway:
- Outgoing Mail Server Name: smtp.comcast.net
- Outgoing Mail Server Port Number:
- Recommended: 587 (SMTP)
- Only if Needed: 465 (SMTPS)
- SSL Encryption: checked
- Authentication: XFINITY username and password required
PLEASE Netgear, fix this.
Thanks.
Any update on this. This has been addressed in other models.
