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Forum Discussion

Bob94301's avatar
Bob94301
Guide
Sep 24, 2016

C7000-100NAS no longer emails logs

Hi folks,   Just started no longer sending logs. Worked fine for quite some time. Error message is:   [email failed] Failed to Connect Tcp Socket! 360   I am guessing that my email provider cha...
email
Features
logs
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Nov 28, 2016

Hello Haddonhill 

 

If port 25 is being blocked by comcast you will have to talk to them about the ports.

 

DarrenM

TriMoot's avatar
TriMoot
Initiate
Apr 06, 2017

I too am wanting to send my logs via email and am not having any success.  Is it really the port 25 issue?  Has Netgear responded to our questions about providing an updated firmware to where we can use other ports for SMTP mail?

 

This is what I find at Xfinity's site about what the settings should be in order to use their gateway:

  • Outgoing Mail Server Name: smtp.comcast.net
  • Outgoing Mail Server Port Number:
    • Recommended: 587 (SMTP)
    • Only if Needed: 465 (SMTPS)
  • SSL Encryption: checked
  • Authentication: XFINITY username and password required

PLEASE Netgear, fix this.

Thanks.

  • Tazdon's avatar
    Tazdon
    Initiate
    Jul 23, 2017

    Any update on this.   This has been addressed in other models.